June 23, 2015
UTR008: An Interview with Raabia Shafi
Podcast: Play in new window | Download
Raabia serves HQ as a Client Advisor, a dynamic role that involves consulting on organizational culture, designing and facilitating customized workshops, and developing HQ’s business. She blends adult learning theories with human-centered design principles, like empathy and journey mapping, to gather and synthesize insights and create meaningful solutions for her clients’ needs. She is passionate about helping service providers across all industries empower themselves to build and sustain their strategic visions.
In this episode, we’ll cover:
- “The transformative power of hospitality”
- Putting your team first so they are empowered to give your guests exceptional experiences
- Word of mouth is the best form of advertising
- Being new to NYC, eating alone on Super Bowl Sunday, and being “treated like family” by the restaurant staff
The best places to find Raabia Shafi:
